Terms & Conditions

The following Terms and Conditions (“Terms”) govern your access to and use of Narratrs.com (the “Platform”). These terms are a legal contract between you and One9Social Pte Ltd (“One9Social”), so it is important that you review them carefully before using the Service. Your use of the Service indicates that you agree to follow and be bound by this contract.


Narratrs.com is owned and operated by One9Social Pte Ltd. Access to the Platform and any features is made available under One9Social’s Terms of Use and Privacy Policy.

One9Social provides you, and, if applicable, your affiliates, access to its online site at Narratrs.com. The Platform allows you and your affiliates (“Brands”) and influencers (“Narratr(s)”) to interact and engage in marketing relationships to create and/or distribute user-generated content, often through a Narratrs’ social network, subject to your acceptance of and compliance with these Terms (the “Agreement”). If you do not agree to these Terms, please do not use the Platform or access Narratrs.com or any of its affiliated sites. Each time you use the Platform, the current version of the Terms will apply. Accordingly, when you use the Platform, you should check the date of the Terms (which appears at the top of this document) and review any changes since the last version. The Terms will be available at all times on the Platform.


The Platform requires full disclosure by all Brands and Narratrs. More specifically, the connection between each Brand and each Narratr that would affect how people evaluate the Narratr’s message should be disclosed. Any attempt to instruct, coerce or manipulate a Narratr into hiding the commercial relationship between the Brand and the Narratr may result in immediate removal from the system. The Brand agrees to comply with the Advertising Standards Authority of Singapore’s Guidelines for Interactive Marketing Communication & Social Media and Guidance Notes for Interactive Marketing Communication & Social Media concerning advertising and marketing communication that use social media to promote goods and services or to influence consumer behavior; and all applicable laws and regulations.


Brand may generate an invoice on the Platform to purchase credits to be used for a campaign (“Invoice”), prior to the commencement of the campaign.

Brand accounts will be required to have sufficient credits for a campaign in order to publish the campaign on the Platform to Narratrs.

At its sole discretion, One9Social reserves the right to refuse any Invoice request, or accept written confirmation (including via email) approving purchase of credits to be used on the Platform.


Brand agrees to pay One9Social all additional charges incurred during the purchase of credits on the Platform in accordance with these Terms. If One9Social does not receive timely payment and the credits in the Brand’s account are not enough to cover a campaign, a charge will be made to the Brand’s PayPal account or other available preferred payment method for the balance owed. Brand agrees to pay all amounts due on its account upon demand, and One9Social reserves the right to either suspend or terminate a Brand’s account, including deletion of Brand’s profile and any ongoing campaigns from the Platform until the balance is paid in full. All fees incurred on the Platform which are charged to Brand’s account are non-refundable. Brand agrees to submit any disputes regarding any charge in writing to One9Social within thirty (30) days of such charge, otherwise such dispute will be waived and such charge will be final and not subject to challenge. In the event Brand’s preferred payment method cannot be charged, Brand’s account will be locked until an update method is provided.

If Brand fails to make payment as set forth herein, Brand will be responsible for all reasonable expenses (including attorneys’ fees and costs) incurred by One9Social in collecting such amounts.


One9Social will not issue any refunds if Brand does not utilize all of its credits on the Platform. In the event that there are unutilized credits in Brand’s account, the credits will remain in the Brand’s account until the Brand can utilize them in future campaigns.

If a Brand account is or becomes inactive for 180 days, the full credit balance in the account will be confiscated as inactive fees and the account will be reset to zero, at the discretion of One9Social. This inactive fee is non-refundable.


Brand agrees not to pursue or engage in any transaction involving any Narratrs, or contact directly or indirectly any party-in-interest relating to One9Social’s business, or pursue any introduction of Narratrs without One9Social’s prior written consent. One9social shall be present in the engagement of any transaction involving a Brand and a Narratr. One9Social may, at its sole discretion, take a range of actions against a Brand for violations of any of the above to the fullest extent of the law, including but not limited to removing or disabling access to a Brand’s account, or deducting the credits from a Brand’s account for content that has not been submitted and approved through the platform. This clause will remain in full force and shall survive expiration or termination of this Agreement.


One9Social shall approve the campaign brief created by Brand on the Platform before it is published on Narratrs.com. Except under exceptional circumstances, Brand agrees that it will not impose any additional requirements, guidelines, restrictions or conditions that were not originally set out in the campaign to Narratrs. One9Social reserves the continuing right to reject, edit or stop any campaign, at any point in time.


Brand is fully responsible for reviewing Narratrs’ posts for compliance with the guidelines set forth in the campaign using the Platform. One9Social cannot guarantee whether a Narratr’s posts will be reviewed by it. If Brand would like to ensure that a Narratr’s post will be manually reviewed for compliance with the guidelines, such service is available for an additional fee at the discretion of One9Social.

If necessary, a Brand may request that a Narratr’s post in response to a campaign be removed from the Narratr’s social media account or personal website. One9Social may assist Brand in requesting a Narratr to remove a post and additional fees may apply; however, One9Social cannot guarantee removal of the post by the Narratr.

Any Narratrs participating in a campaign on the Platform gives One9Social a worldwide, royalty-free, non-exclusive, sub-licensable, unconditional, perpetual and transferable license to share, use, copy, process, adapt, translate, display, perform, reproduce, republish, and distribute the content or any portion thereof in any and all forms of media or distribution methods (now known or hereafter developed), including but not limited to television, radio, print, Internet site and other electronic communications, provided Brand has not rejected it. Brand agrees that it shall not utilize, in any way, any content that it has rejected.

In the event of conflict between Narratrs and Brand over the Brand’s decision to reject a Narratr’s content created for its campaigns, One9Social retains the full rights at its sole discretion to arbitrate and make the final decision regarding payment for the content created.


Brand agrees that One9Social is not responsible for any aspect of Brand’s content or product to be reviewed, shared, or advertised by Narratrs through campaigns on the Platform. Brand represents, warrants and covenants that: (i) all information it provides or approves or that is provided on its behalf in connection with the Agreement and on its Website is, and will be updated to remain, current and accurate, (ii) the Brand acknowledges that Narratrs are independent third parties joining campaigns published on the Platform, and not directly controlled by One9Social. As a consequence, any content posted online by Narratrs related to the Brand’s product or service will inherently risk negative or unflattering comments about the Brand’s content, product(s) or company. Brand specifically acknowledges and agrees that One9Social has no control over any content that may be available or published anywhere online, and that Brand is solely responsible (and assumes all liability and risk) for determining whether or not such content are appropriate or acceptable to you.


Brand agrees that so long as a Narratr has met the requirements as outlined in its campaign published on the Platform, it will not deny payment for the services provided by the Narratr. Brand may not discriminate based on the racial, physical, political, spiritual, age, gender or sexual orientation characteristics of the Narratr. Five (5) days after the end date of the campaign, payment will be credited to the Narratr’s wallet on the Platform unless the Narratr has violated One9Social’s Terms of Use or the specific requirements listed in the campaign.


“Confidential Information” means any information disclosed to a Brand or Narratr by One9Social, either directly or indirectly, in writing, orally or by inspection of tangible objects, other than information that you can establish: (i) was publicly known and made generally available in the public domain prior to the time of disclosure to you by One9Social; (ii) becomes publicly known and made generally available after disclosure to you by One9Social other than through your action or inaction; or (iii) is in your possession, without confidentiality restrictions, prior to the time of disclosure by One9Social as shown by your files and records. Brand and/or Narratr shall not at any time (i) disclose, sell, license, transfer or otherwise make available to any person or entity any Confidential Information (except to your employees and agents who have a legitimate need to know such information and are bound in writing by confidentiality and non-use restrictions not less protective than those contained herein), or (ii) use, reproduce or copy any Confidential Information, except as necessary in connection with the purpose for which such Confidential Information is disclosed to you and in accordance with the Agreement. Brand and/or Narratr agree to take all measures to protect the secrecy, and avoid disclosure and unauthorized use, of the Confidential Information. Brand and/or Narratr may disclose Confidential Information, if required by law, provided that you give One9Social prompt written notice of such requirement prior to such disclosure and assistance in obtaining an order protecting the information from public disclosure, and provided further that any such disclosure is limited to the minimum extent necessary to comply with the legal requirement. All Confidential Information shall remain One9Social’s personal property and all documents, electronic media and other tangible items containing or relating to any Confidential Information shall be delivered to One9Social immediately upon One9Social’s request, and also, upon termination of the Agreement. Nothing contained in the Agreement will prevent One9Social and/or its affiliates from complying with privacy laws and regulations, and if there is any conflict between the Agreement and the terms of the applicable Privacy Policy, the Agreement shall take precedence. Brand and Narratrs may not issue any press release or other public statement regarding the Agreement, One9Social and/or its affiliates without One9Social’s prior written consent.


All Brands and Narratrs on the Platform should observe these rules:

A. Pornography or sexually explicit content is not appropriate in the Platform.
B. Attacks on any group based on race or ethnic origin, religion, disability, gender, age, veteran status or sexual orientation/gender identity, etc. is not permitted.
C. There will be no harassment, threats, invasion of privacy, predatory behavior, stalking, or revealing of other members’ personal information (other than what is directly provided by Narratrs in their public bios).
D. Misleading descriptions, titles, thumbnails, tags, large amounts of repetitive content is not in the spirit of the Platform.
E. There will be no solicitation or spamming users in the Platform other than for paid campaigns.
F. There are to be no additional products, logos, third party sponsored links, ads, overlay ads on photos, or other detractors located within a post by a Narratr; competitor or otherwise.


Any attempts to utilize automated programs, bots, screen scraping, database calls, human initiated data collection or any other means of gathering data, content or other information for the purpose of reverse engineering our platform for commercial gain is strictly prohibited. Any manipulation of click data, impressions or any other relevant data or metric reported in the Platform is strictly prohibited. Any such unauthorized attempt will be prosecuted to the fullest extent under the law.


One9Social is constantly innovating and changing its Platform offerings in order to provide the best possible experience for Brands and Narratrs. You acknowledge and agree that the form and nature of the Platform which One9Social provides may change from time to time without prior notice to you. You acknowledge and agree that One9Social may stop (permanently or temporarily) providing the Platform (or any features or functionality within the Platform) to you or to any Site visitors generally at One9Social’s sole discretion, without prior notice to you. You and/or One9Social may terminate this Agreement and/or your participation in the Platform at any time, for any reason or for no reason, and One9Social shall not have any liability regarding such decisions. In addition, One9Social has the ability, with user permission, to assume said user’s account for the purposes of troubleshooting and resolving issues.


Brands participating in the Platform represent, warrant and covenant that (i) you have sufficient authority to enter into the Agreement; (ii) your use of One9Social’s services is solely for lawful commercial and business purposes; (iii) the links contained in any content are directed to the intended and agreed upon destination and are not re-directed; (iv) you will not engage or cause others to engage in any form of spamming or improper or malicious, as determined by One9Social, clicking, impression or marketing activities through the Platform, and you will comply with all applicable laws; and (iv) you have the necessary rights to provide all information provided to the Platform (including all content, data, claims, statements, products and services, campaigns, titles, URLs and descriptions) for use as described in this Agreement (the “Information”).

Brands and Narratrs participating in the Platform each represent, warrant and covenant that all such Information does not and will not: (a) violate any law, statute, ordinance, treaty or regulation or One9Social policy or guideline; (b) infringe any copyright, patent, trademark, trade secret, video, music performance or other intellectual property right of any third party; (c) breach any duty toward or rights of any person or entity including rights of publicity or privacy, and have not otherwise resulted in or are not likely to result in any consumer fraud, product liability, tort, breach of contract, injury, damage or harm of any kind to any person or entity; (d) advertise any unlawful product or service or unlawful sale of any product or service. Additionally, you agree that all Information will (e) not be false, misrepresentative, deceptive or misleading; (f) not be defamatory, libelous, slanderous, obscene or threatening; (g) not target children under the age of thirteen (13), (h) be free of viruses, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, cancelbots or other computer programming routines that may potentially damage, interfere with, intercept, or expropriate any system data or personal information.

Brand further represents that (i) it has a reasonable basis for all claims made within its advertising and possesses appropriate documentation to substantiate such claims; (ii) the landing page for any links (i.e., the Brand’s webpage where a user is directed when the user clicks on the link, fills in a registration form or takes a similar action) contains a prominent link to Brand’s privacy policy, which policy provides, at a minimum, adequate notice, disclosure and choices to user regarding Brand’s use, collection and disclosure of their personal information; and (iv) prior to loading any computer program onto an individual's computer, including without limitation programs commonly referred to as spyware but excluding cookies (provided that cookies are disclosed in Brand’s privacy policy), Brand shall provide notice to and shall obtain the express consent of such individual.


Brands and Narratrs each agree to indemnify and hold harmless One9Social, its affiliates and their officers, directors, licensors, partners, licensees, consultants, contractors, agents, attorneys, employees, owners, third party service providers and third parties authorized by One9Social to create and manage your campaigns, results, and/or Services available in connection with third party Websites and/or Content, online content, applications and/or e-mails (“Third Party Products”), and their respective officers, directors, agents, affiliates, and employees (each, a “One9Social Entity” and collectively, the “One9Social Entities”) from any and all claims, liabilities, costs and expenses, including reasonable attorneys’ fees (collectively, “Claim(s)”), that actually or allegedly result from your information, use of the Platform, One9Social’s services and/or any Content, or your breach of the Agreement. You agree to be solely responsible for defending any Claim against or suffered by One9Social and/or any One9Social Entity, subject to One9Social and/or the One9Social Entity’s right to participate with counsel of its own choosing, and for payment of damages or losses resulting from all claims against One9Social, and/or any One9Social Entity provided that you will not agree to any settlement that imposes any obligation or liability on One9Social and/or an One9Social Entity without One9Social’s prior express written consent.


One9Social provide the Platform on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Platform. To the maximum extent permitted by law, we expressly exclude:

17.1 All conditions, warranties and other terms that might otherwise by implied by law into these Terms; and
17.2 Any and all liability to you, whether arising under these Terms or otherwise in connection with your use of the Platform.
17.3 The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Notwithstanding the foregoing, nothing in these Terms is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under Singapore law or statutory rights which may not be excluded, nor in any way to exclude or limit (site owner) liability to you for death or personal injury resulting from our negligence or that of our employees or agents.


These Terms will be governed by and construed in accordance with the laws of Singapore, and the courts of Singapore will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms.